FAQ’s

FAQ’s

General

This is not a problem and a challenge we would love to help you with. Please email sales@viscosolutions.co.uk or call 0844 801 4625 and we will work with you to learn what you want to achieve. We will then source or manufacture a product fit for purpose.

Category: General

Please take a look at our Help & Advise page. Here you will see many ways we can Assist and Guide you along your VISCO Journey.

Category: General

There are several ways for you to receive a quotation.

  • Please email your artwork or idea to sales@viscosolutions.co.uk and a member of our friendly team will contact you.
  • If you want a generic design you can see standard board prices through our sectors page.
  • Please complete a quote request and one of our sales team will contact you.
  • Alternatively if you wish to have a chat about your project please feel free to call our sales team on 0844 801 4625.
Category: General

There are several ways for you to place an order.

  • Please email your artwork or idea to sales@viscosolutions.co.uk and a member of our friendly team will contact you.
  • If you want a generic design you can buy now through our sectors page.
  • Alternatively if you wish to have a chat about your project please feel free to call our sales team on 0844 801 4625.
Category: General

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Product

Yes, please check out our Mobile whiteboards. This product is fixed to a freestanding frame with castors.

Category: Product

All wall fixed boards come complete with a fixing kit which includes screws, wall plugs and plastic caps to conceal the screws. VISCO Savers can be fixed with double sided tape if require.

Category: Product

We have two options for the drywipe surface. 2 year and 5 year.

Category: Product

The VISCO Saver is a cheaper alternative and printed direct to a 5mm rigid foam board. It comes without the aluminium frame giving a modern contemporary look.

Category: Product

The aluminium profile we currently use for our frames is 20mm

Category: Product

Yes absolutely. Multiple board orders will receive discounts where applicable. If you have a project consisting of numerous boards  we would like to speak to you to ensure you are maximising the benefits we have to offer. Please email sales@viscosolutions.co.uk or call 0844 801 4625 and we will discuss what we can offer.

Category: Product

This is not a problem. Any of our standard sized boards can be cut down to your specific requirements. Please use our Measuring Guide to help you decide which size you need.

Category: Product

We have a range of standard size wall fixed boards :

90 x 60cm, 120 x 90cm, 150 x 120cm, 180 x 120cm, 240 x 120cm

Category: Product

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Payment

Please Contact any member of our sales team for a credit application form. Once this has been completed and approved you are good to go.

Category: Payment

There are several ways we can take payment for your order. Please see our Ways To Pay page for all the information you will require.

Category: Payment

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Print

Our products are all printed digitally therefore no additional charges occur when printing full colour rather than black and white. The cost is the same for whatever you print.

Category: Print

We use the latest in print technology to print a vinyl overlay which is professional applied to your board of choice. Please see our Overlay blog to find out why we use this process.

Category: Print

Yes absolutely, that is what we love. Logos can be added to any of our boards FOC. Please ensure you have followed our Artwork Guidelines to prevent any complications.

Category: Print

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Delivery

Yes, we have options for delivery in the UK, Europe and the Rest of the World. Please see our Worldwide Delivery page for more information.

Category: Delivery

Yes. We work closely with many resellers who use our white label drop shipping service. Please see our VISCO PRO page for more details.

Category: Delivery

Yes that is no problem at all, when you are completed your order you will have the choice to add a different delivery address.

Category: Delivery

Yes of course. We understand you are eager to start using your VISCO board. Express Delivery can be quoted should the boards be required faster than normal. For further details please see our Worldwide Delivery page

Category: Delivery

We have several options regarding delivery of your order. For further details please see our Worldwide Delivery page.

Category: Delivery

Our standard leadtime is 7 – 10 working days. Express Delivery can be quoted should the boards be required faster than normal.For further details please see our Worldwide Delivery page

Category: Delivery

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Returns

We have a 100% customer satisfaction guarantee. If you are not happy with the quality of the product please contact us and we will advise how we will proceed. For full details please see our returns procedure on our Terms and Conditions.

Category: Returns

Please DO NOT sign for the consignment. Mark as damaged and contact us immediately. We will then advise the next stage and when you will receive your replacement.

Category: Returns

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Fitting

Yes. Please see our Help & Advise page which shows various videos and instructions for fitting and installing your new boards.

Category: Fitting

Yes we do. VISCO Solutions is part of TextStyles UK Ltd. We are an experienced signage company who have been established for over 25 years. Please discuss your project with one of our friendly staff by emailing sales@viscosolutions.co.uk or call 0844 801 4625 and we will get back to you with an accurate quotation.

Category: Fitting

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Maintenance

Please watch the How to Clean Your Board video for guidance on how to clean your board.

Category: Maintenance

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