Visco Solutions Terms & Conditions
The terms and conditions apply to Visco Solutions / Network Signs. By placing an order with us, you are agreeing to accept these terms and conditions (The Conditions).
Please note, these terms and conditions can potentially change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.
If you do not agree with the terms and conditions set out below you should not use or trade with Visco Solutions or any other Network Signs company or website.
If you have any queries relating to our terms and conditions, please contact the Customer Service team before placing an order.
General Information
ViscoSolutions.co.uk is a division of Network Signs.
Registered Office.
Network Signs,
324 Holmlea Road,
Cathcart,
Glasgow,
G44 4BX
Registered Company number: 253 987.
VAT number: 880 526 905.
The following terms and conditions will apply between you and Network Signs, when you purchase an item from Network Signs, or any of its subsidiary companies or websites. The terms do not affect your statutory rights.
You warrant that all details you provide to Network Signs for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in
your account to cover payment of the product(s) ordered.
You agree that e-mail can be used as a long-distance means of communication.
Network Signs reserve the right to terminate our agreement with you and to suspend you from trading with Network Signs or any of it’s subsidiary companies or websites immediately and without notice to you if:
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You fail to make payment to us when due
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You breach any of our terms and conditions
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When requested by us to do so, you fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity
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We suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity with Network Signs.
Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of any Network Signs websites, or the use by any other person accessing any Network Signs websites using your shopping account and/or your Personal Information.
Ordering
When placing an order, you warrant that any and all information given is accurate and complete. All orders are subject to acceptance and product availability. Stock information is available on request. Network Signs will check availability before we confirm to meet any delivery dates. If part of an order is out of stock, you will be notified and the decision will be put back to the customer to either change the products to a stock item, or accept a slight delay in the delivery date. Out of stock items will follow as soon as they are completed. Invoices will be sent with the initial order.
Terms and Conditions
All our prices are correct at the time of entering the information, however; we reserve the right to change our prices on any product at any time. All prices exclude VAT which will be added to the final order.
No contract for the sale of any product will exist between you and Network Signs, until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email.
This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including VAT and P&P) and usual delivery times.
You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
If your order has not been accepted, you will receive an explanatory email from us detailing the reasons why.
Colours
We have taken every measure to provide accurate product images for each product for sale. However, due to a number of mitigating factors such as Internet browsers, monitor colour contrasts etc. we cannot be held responsible or liable for any colour discrepancies between the image and the actual product.
If exact colours need to be matched, we require full Pantone references, CMYK or RGB values to be provided.
If no values can be provided we can still colour match off an existing logo, print colour, or embroidery thread. By doing this, you give our design team the permission to choose a colour match to the best of their ability. We will not take any responsibility for this decision though, as colours can vary from eye to eye.
Please note: That when buying bulk orders, Batch colours may vary slightly.
Material Matching
Due to the nature of the manufacturing process, we cannot guarantee an exact match when dealing with materials. We always make every effort possible to match materials or goods in accordance with any samples the buyer has provided. For this reason no condition or warranty to this effect will be implied.
Product batches
Although we will try our very best to do so, we cannot guarantee an exact match when repeat orders are made, as the tone of colours may vary slightly due to different batches.
Artwork
All orders that are placed with Visco Solutions or any Network Signs, company or website need to be APPROVED by the buyer, before we move the order into production. Failure to do so, will prevent the job being completed and will cause delays. We only accept written, emailed approvals.
Mistakes to be checked are spellings, sizes, and proportions. Please take extra care when checking personal information such as Telephone numbers, Addresses, Email address and websites.
Network Signs will not accept responsibility for any mistakes made, if the buyer has APPROVED the artwork which the seller sent. If evident changes are to be made by the buyer, they must inform our design team at the stage of artwork. If artwork mistakes are made by the buyer, they are liable to pay for all the relevant costs incurred. We will not be held responsible if the final products do not meet your requirements due to an artwork mistake. The buyer holds the final responsibility in every way, to order the correct way for the intended purpose. We are only responsible for producing the order to the specifications that was agreed with the buyer.
Visco Solutions and Network Signs reserve the right to charge for any additional artwork required.
Products
At Network Signs we use our knowledge of the industry when choosing materials or products. However throughout the industry these can change regularly, so it is essential that you check the specification of the product you have ordered, before approval to be printed.
In order to avoid this problem, for a fee, samples can be supplied to be approved before completing the full order. This will delay delivery dates.
Also as market and fashion change with time, so do our products. So, even repeat orders are subject to change.
Delivery
Collection from our premises is the preferred way of delivery, anytime within our opening times, after the buyer has been notified that their order is completed and ready to collect.
Once the order has left our building, then the responsibility of the order is passed to the buyer.
To meet your delivery date, Network Signs will ensure that all orders are ready for despatch with time remaining to deliver. But once the order has left our premises with the Postal service or a courier, then the responsibility to get the order to you on time is passed on to the delivery company, and we will not be liable for any un-delivered or late deliveries. Any delivery problems will have to be taken up with the delivery company used.
The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. Network Signs may deliver in advance of the quoted delivery date.
All our products have different delivery dates. If a delivery date is required, it must be clearly stated when ordering once you have accepted our quote. If not Network Signs will not be responsible for any new delivery dates to be met. If no delivery date is given to the buyer, then the goods will be despatched within a reasonable time. Failure to give a delivery address, will delay the lead times.
Our lead time starts when the final approval has been made by the buyer.
Part Delivery
If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock or printed at an earlier date.
If the goods are delivered in instalments, each delivery is deemed as a separate contract and failure of one the instalments, does not affect the whole order.
Network Signs is not liable to the buyer for any subsequent losses if late or short delivery of the goods happened beyond its reasonable control.
Damaged goods
In the unlikely event that your goods were delivered damaged or defective, the buyer must contact Visco Solutions / Network Signs within 48 hours after receiving goods to report the damaged goods. Failing to do so, will leave the buyer responsible for the goods.
When you receive your goods, all packages have to be checked for any noticeable damage, if you spot any damage or if it is not possible to check, then sign as “DAMAGED”.
No claim for damage & loss in transit can be considered, unless reported on the delivery note upon receipt of the goods and unless notified to the company within 48 hours after receipt of goods.
Delivery outside of UK
If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
Please note international shipments may be subject to cross-border inspections by customs authorities. This may delay the delivery date and is not the responsibility of Visco Solutions / Network Signs. Any issues must be taken up with relative customs authorities.
Delivery outside of the UK will also incur an extra additional delivery charge, which will be quoted and shown on the quote/sales acknowledgement and Invoice.
Stock Levels
When an enquiry is made to Visco Solutions / Network Signs, we act, based on the current stock levels. Lead times are given when the initial quotes are made by the seller. If stock levels are low, then lead times will be extended to accommodate the stock.
Network Signs will accept no responsibility if some products are discontinued.
Price of the Products
All quotes are valid for a maximum of 30 days (subject to availability of the product).
Network Signs hold the right to refuse an order if the quote was done before the 30 days.
Payment
Network Signs accepts most major credit/debit cards:
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Network Signs also accepts payment via BACS, and business cheques. (Clearance required).
We also accept cash as payment, which will only be accepted if it is delivered in person to our Network Signs address. No cash payments will be accepted using the post.
If payment is requested from an unsolicited email address, please contact or customer service team immediately.
We only accept Pound Sterling, payment is required on collection of the order, on receipt of Invoice or within 30 days for account holders.
Typing Error
If a man made error is made on a Quote, Sales Order and Invoice or on our Website, due to a clerical, typographical or pricing mistake. Network Signs holds the right to accept or refuse any orders, even if a contract or payment has been made.
Cancelling an order
If we receive notification from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order, unless we have already produced your order.
If we have started the order which has been approved by a member of your staff, then we cannot accept responsibility for the cancellation of the order, and you will be charged the full amount of the order.
Cancellation before the order has started to be produced may be cancelled, but any artwork charges will still be charged at the full price agreed.
If none stock items have been brought in to supply your order, which is then cancelled we cannot be held responsible for this, and so cancellation is not an option.
A re-stocking charge will also apply to you, which will be calculated from the total cost of the order.
Samples
Network Signs will invoice the buyer for any samples that the buyer fails to return, within 30 days of the relevant request by Network Signs for the goods to be returned.
Returns Procedure
No goods can be returned once the order has been delivered if, artwork, quantity and product has been approved by a member of your company. If approved, then responsibility is with you, and payment is still required in full.
Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of our service at Network Signs, or the use by any other person accessing your Personal Information.
Privacy
Network Signs will not pass on your personal, credit or debit card details to any third party.
We will never ask for personal details via email. If you receive an unsolicited email asking you for your personal company details, please contact our Customer Service team immediately.
Liability
We do not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfill your order at this price.
We shall be under no obligation to fulfill an order for a product that was quoted at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order.
We hold the right to refuse an order, if we believe that your order may be of an illegal or libellous nature.
Security
We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes,
lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
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Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
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Any loss of goodwill or reputation; or
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Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions
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Nothing in the Conditions shall exclude or limit our liability for death of personal injury resulting from our negligence or that of our servants, agents or employees.
Copyright
All rights, including copyright, in the content of any of the Network Signs web pages are owned or controlled by Network Signs. In accessing any Network Signs websites, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the web pages for any other purpose whatsoever without the prior written permission of Network Signs.
Supplied artwork must be a legal document that has no copyright infringements. Network Signs are not to be held responsible for these issues. The supplier of the artwork is responsible.
Entire agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Network Signs and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the conditions.
Law
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
Privacy policy
As with all trading companies, we collect personal information from you when you purchase products from us either through our shop or our ecommerce website.
We use this information to make our future trading as easy and enjoyable as possible. We need it to process your order, inform you
of any delays or problems and occasionally to send you special offers and promotions.
The information we collect is:
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Your name – so we know what to call you
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Email address – so we can email you order confirmations, delivery delays, offers etc
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Delivery address – an obvious one
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Telephone number – we’ll only call if we have a delivery problem
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Credit card details – we only ask for these when you place an order
We use the latest secure server technology to ensure this information is protected to the highest standards.
All orders are then processed on computers that are not connected to the Internet.
Data Protection
There are only two circumstances where we may share some of your data with others:
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With agents (including credit reference agencies, credit card clearing agencies (TRANSAX Merchant Services in UK), fraud prevention and detection agencies that we use to process the orders you place with us or who help us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function
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In the unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business).
To see all the information we have about you, and to correct any inaccuracies, please write to:
Network Signs,
324 Holmlea Road,
Cathcart,
Glasgow,
G44 4BX
0141 637 4892
